Refund policy

RETURN & REPLACEMENT POLICY

HAIR PATCH LAB

1. Policy Scope

This Return & Replacement Policy applies to all products purchased from Hair Patch Lab and is designed specifically for retail & B2B transactions. All products are supplied for professional use, resale, or application by trained professionals.

2. Return / Replacement Request Window

All return or replacement requests preferably be raised within 48 hours of delivery.

Requests submitted beyond this time frame will not be eligible for review.

3. Mandatory Proof for Claims

To process any return or replacement request, the following are required:

  • Clear unboxing video (recommended for faster resolution)
  • Photographs of the product and original packaging
  • Valid invoice or order ID

Requests without sufficient proof may be declined.

4. Product-Wise Return & Replacement Conditions

A. Hair Patch Systems

  • Hair patch systems are returnable only if unused, uncut, unaltered, and in original sealed condition.
  • Customized, cut, altered, or worn hair patches are strictly non-returnable and non-replaceable.
  • Returns will not be accepted for:
    • Wrong selection of base, size, density, or quality
    • Installation or application issues by the professional
    • Wear and tear, maintenance issues, or improper handling

B. Hair Patch Care Products

(Shampoo, Serum, Spray, Maintenance Products)

Care products are eligible for replacement only in the following cases:

  • Product damaged during transit
  • Incorrect product delivered
  • Manufacturing defect

Opened, used, or partially used products are not eligible for return or replacement.

C. Adhesives, Tapes & Clips

  • Adhesives, tapes, and related products are non-returnable once the seal is broken.
  • Replacement may be considered only in cases of:
    • Transit damage
    • Manufacturing defect

D. Accessories

(Combs, Brushes, Tools)

Accessories are eligible for return or replacement only if unused and in original packaging.

Used or damaged accessories will not be accepted.

5. Refunds

  • Approved refunds, where applicable, will be processed to the original payment method only.
  • Refunds are initiated after successful inspection and approval of the returned product.
  • Shipping charges, if any, are non-refundable.

6. Return Shipping

  • Return shipping costs shall be borne by the buyer.
  • Hair Patch Lab is not responsible for loss or damage of products during return transit.

7. Non-Acceptable Return Scenarios

Returns or replacements will not be accepted for:

  • Incorrect product selection by the buyer
  • Installation or fitting issues
  • Client dissatisfaction after application
  • Wear and tear due to usage
  • Improper storage, handling, or maintenance
  • Products returned without prior approval

8. Inspection & Approval

All returned products are subject to inspection upon receipt. Hair Patch Lab reserves the right to approve or reject any return or replacement request based on product condition and compliance with this policy.

9. Policy Modifications

Hair Patch Lab reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon publication on the website.

10. Contact & Support

For return or replacement requests, please contact us through the communication channels available on our website within the specified time frame.
Support Email: hairpatchlab@gmail.com
Customer Support: +91-7607772227
Support Hours: Monday–Sunday | 10 AM – 7 PM